FAQs

  • What are the clinic hours?  

            Alliance's clinic is open from 8:30 am to 4:00 pm.  Doors open at 8:15 am.

  • What happens if I miss an appointment? 

We are happy to reschedule you.  Please call the main number and follow the prompts for our patient services representatives. Please be aware that frequent missed appointments could result in you being dismissed from the practice.

  • What happens if I don’t have my co-pay?

Alliance never wants a patient to go without care because of finances. If you’re unable to pay your co-pay, you will be referred to our business manager at check-in to discuss a payment plan that is suitable to your needs.

  • What happens if I can’t provide all financial documentation needed?

If you are applying to become a patient at Alliance, you must provide all financial documentation in order to submit a complete application and be considered.

If you are an existing Alliance patient and do not have all financial documentation, we will schedule an appointment for you, but you must provide all financial documentation and other required documentation.  Please know that we cannot serve you to the best of our ability without all requested documentation.  If you have not provided any financial information to us, there will be a $50 copay charge at your appointment.

  • Can I see a doctor on evenings and weekends?

The office closes weekdays at 4:00 pm, but a doctor is on-call 24 hours a day, 7 days a week, 365 days a year.  Call (919) 250-3320 and have the on-call provider paged for urgent/emergency questions that cannot wait until the office reopens. 

  • How do I get refills of my medicine?

Please contact your local pharmacy to request an ELECTRONIC refill at least two (2) weeks prior to running out of the medication.  The pharmacy will contact Alliance via our electronic medical records system and your refill request will be handled within five (5) business days of our receipt of the request.  

  • What specialty services does Alliance offer?

          For details on Specialty Care provided to Alliance patients, click here.

  • When is the lab open?

Alliance’s lab is open during our work hours, 8:30 to 4:00 pm weekdays.  If you have been advised to come for lab testing only, there is no appointment necessary and no additional fee.

  • Does Alliance provide dental services? 

No.  On occasion we are fortunate to partner with community organizations that provide dental services. Please revisit our website for announcements of these opportunities.

  • How do I get through to a specific person at Alliance?

Call (919) 250-3320 and follow the prompts.

  • What is Alliance's inclement weather policy?

Alliance Medical Ministry will post information on WRAL, ABC-11 , our website and with our answering service about any changes to our office schedule. Any existing patient or person wishing to do business at our facility should first check one of these sources to determine the office schedule. Every effort will be made to contact patients with appointments to reschedule them to a more convenient time.